Request account recovery if you've lost both your authenticator device AND your backup codes.
Before you submit: if you still have your backup codes, use them at the verify step instead — that's the fastest path. This form is only for users who've lost both their MFA device and all 10 backup codes.
Response time: within 1 business day for verified requests.
Privacy: we do not disclose whether an account exists at this email. Our team will reach out only if it does.